Terms & Conditions

Supervisory authority: Slovak Trade Inspection (SOI), Inspectorate for Košice Region, Vrátna 3, 043 79 Košice.

The presentation of goods on the website is not a binding offer — it is an invitation to place an order. The purchase contract is concluded at the moment the seller sends an order confirmation to the buyer's email address. The seller reserves the right to cancel an order if: the product is not available in stock or from the supplier; technical issues arise (system outage, payment problems); the price was clearly listed in error (e.g. due to a system error). In such cases, the buyer will be informed and any payment will be refunded promptly.

All prices are in EUR including VAT. The seller reserves the right to change prices without prior notice — the price valid at the time of order submission applies. Available payment methods are shown during checkout. Goods remain the property of the seller until payment is received in full.

The seller will dispatch goods within a reasonable time, typically 5–14 business days from order confirmation and receipt of payment. Timelines are indicative. The seller is not liable for: delays caused by the carrier; delays due to force majeure (natural disasters, strikes, customs issues); failure by the buyer to collect the parcel within the holding period. Risk of damage passes to the buyer upon receipt. The buyer must check packaging integrity upon delivery. Visible damage must be reported to the carrier immediately and the seller notified.

Consumers may withdraw from a distance contract without giving a reason within 14 calendar days of receiving the goods (Act No. 102/2014 Coll.). Procedure: send notice to admin@nowfitness.eu before the deadline (you may use the model form below); return the goods within 14 days of the notice; the direct cost of return is borne by the buyer. You are entitled to unpack and test the goods as you would in a physical store. However, if the value of the goods is diminished by handling beyond what is necessary to establish their nature and functioning, the seller may claim compensation for the diminished value. The seller will refund all payments within 14 days of receiving the withdrawal notice, but is not obliged to refund before the goods are returned or proof of their dispatch is provided.

Complete and send this form (by e-mail or post) only if you wish to withdraw from the contract:

The seller's liability is limited to the extent required by applicable Slovak law. The seller is not liable for: indirect damages, lost profits, data loss, or consequential damages of any kind; damage caused by misuse of the product contrary to instructions; temporary unavailability of the e-shop due to technical reasons; damage caused by force majeure. Maximum compensation is limited to the purchase price of the specific product involved.

If dissatisfied with complaint handling, consumers may submit a proposal for alternative dispute resolution to: Slovak Trade Inspection — www.soi.sk | EU Online Dispute Resolution Platform — ec.europa.eu/consumers/odr

These terms are governed by the laws of the Slovak Republic. The seller reserves the right to amend these terms unilaterally. Changes take effect upon publication. Orders submitted before the change are governed by the terms in force at the time of submission.